Okay. A few things we need to check here...

You need to make sure you are running matching code on the player and the PC. If you are running v2, you need to have emplode v2 as well.

I would not recommend consumer. If possible, upgrade your player with the v2 developer version. The main difference is that the developer version gives you access to a shell (command line interface) on the player that is essential for troubleshooting.

What OS are you running, and did you load the proper USB drivers?