I know what hes talking about. I have been trying to get a replacement for my defective handle for 3 or 4 months now. My first few emails were ignored. After another email, some one emailed back and said they would drop one in the post for me. After about a month, I emailed asking where it was. Support said that they had run out of handles and would send me one when some more came in. I still don't have one.

Sean