Yep. When I made a comment previously about IVRS (interactive voice response software) not being mature to the point that they're frustrating still stands. As it is, IVRS is used today as a bandaid for service, to keep people from getting directly to the humans on the other end. Probably due to shortage of resources perhaps, and buying an IVRS is cheaper than hiring 20 or 30 more people. Some of the IVRS software add voice recognition ("please say 1...") (what is the point of that?!!) and some of them, like Sprint's, ask you to state the problem in english ("I would like to find out why the touch pad on my phone is causing a lockup? ... "i did not understand that?" "why is the phone locking up when i use the touch pad?" .. "transfering you to parts and accessories, thank you for calling!").

Sonic Blue's is among the worst. You and punch through the menus for quite some time, and when you finally get the answer, it tells you to call ANOTHER number, then hangs up. You call this different number and it is *another* IVRS!

Some of them like my bank, configured the 0 key to specifically hang up the line if you press it multiple times!

Some of them are configured to hang up if you are on hold for too long (!!!!).

Calvin