Hooray, it's 10th Feb. and I've got a refund from these *********- people - requested at the end of October!
.....having threatened to seek to have them wound up. In the meantime, they've debited my credit card without my authority and a whole catalogue of other junk: If I'd googled before placing my order i'd have known that complaints run in to the thousands. They may offer good prices, but, don't touch and bargepole are words that spring to mind, in my opinion!

I have heard this a LOT about eBuyer - I think when there are no problems then it is all ok, but when something goes wrong it's not like other companies because they have no phone support, and no matter what you type on the e-notes system you only get back the standard responses. The only other company I recall being like that was Dabs when they dropped all telephone contact, although I haven't heard any bad things about them recently.

I have bought a fair few things from eBuyer - and not had any problems, except a UPS which came with an illegal non-fused non-BS approved plug with no pin shrouding and far too little plastic around the outside - I sent an e-note but got no reply. Then after 6 months it was recalled due to overheating problems.

Gareth

I've just bought a bunch of firewire cables from them, really cheap. Other than that it's just been odds and sods, cables and the like. The most expensive thing I bought from them was an ADSL router which packed up approx. a week after the warranty ran out. Although a friend of mine has had just about everything he's bought from them fail within a few weeks, but keeps buying from them because they're cheap. I never understood why he kept going back, then again he's never had much luck with PCs.

It's quite a coincidence that I'm reading this while browsing away from ebuyer.co.uk to settle buyers nerves before buying a hard drive from them!

I have to admit I've read elsewhere that when it comes to post-sales support, you're pretty SOL dealing with this company if you need a credit/replacement.

So, I'm sat here looking for a 250+GB SATA HDD and it's now looking very unlikely that ebuyer are getting my money -- can anyone suggest a good alternative, please?

Almost everything I buy comes from one of three sources: Scan, Aria or Microdirect and that's because I can walk in there, put my money down and walk away with it then and there. Likewise when I've had to return things, I can walk in and do the same. If it came to dealing with them via mail order, I don't think I'd choose any of them.

I buy most of my stuff from Scan. When you have to return something, intially it looks like there is going to be trouble, as they get very "spikey".

I have found however, that one forceful email, making sure they know that I know my rights causes them to be helpful as anything...

I even managed to do a successful return of a monitor that I just didn't like, under the distance selling regulations.