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#92292 - 07/05/2002 07:28 Anyone have this part??? CABLE??
DemonSeed
journeyman

Registered: 21/03/2002
Posts: 81
Hey,
Anyone help me with a HD cable for empeg? mine is dead. I have contacted sonic but no response!! Heres my msg:

Hi,
I have contacted sonic blue in both emails and phone calls. I bought a new Rio Car off ebay and unfortunently the IDE cable on the inside that connects the HDs is dead. I need a replacement and wondered if you could send me one or even 2 (for backup). I have looked everywhere and nonone sells them I have had this unit for like 2 weeks and I am really excited to install it. So please let me know asap.

Jim Richardson

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#92293 - 07/05/2002 07:30 Re: Anyone have this part??? CABLE?? [Re: DemonSeed]
SE_Sport_Driver
carpal tunnel

Registered: 05/01/2001
Posts: 4903
Loc: Detroit, MI USA
Jim - when did you send the email to and where did you send it to?

EDIT: You have to contact support first in order to diagnose the problem and to get authorization to open the unit (or else void your warranty). In this FAQ entry, it says to send support related emails to carsupport@riohome.com .

So, to answer your question, nobody will have the cable (unless they have a spare) because they are custom cables (standard IDE cables, but custom length) so support is the only place you can get one. But even if someone mailed you one, you'd need to contact support first to get authorization to install it (and to make sure the cable is really the problem).


Edited by SE_Sport_Driver (07/05/2002 07:35)
_________________________
Brad B.

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#92294 - 07/05/2002 07:58 Re: Anyone have this part??? CABLE?? [Re: DemonSeed]
rob
carpal tunnel

Registered: 21/05/1999
Posts: 5335
Loc: Cambridge UK
It was a holiday weekend in the UK so emails sent at the end of last week won't have got any attention until now-ish.

Rob

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#92295 - 07/05/2002 08:53 Re: Anyone have this part??? CABLE?? [Re: DemonSeed]
rob
carpal tunnel

Registered: 21/05/1999
Posts: 5335
Loc: Cambridge UK
I have contacted sonic but no response!!

I checked with David and the first email received in Cambridge from you arrived at 3:27 today - and that was sent to Sales!

Sorry for the lack of miracle support

Rob

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#92296 - 07/05/2002 21:41 Re: Anyone have this part??? CABLE?? [Re: rob]
DemonSeed
journeyman

Registered: 21/03/2002
Posts: 81
well they said they are going to send it. I really hope that this fixes the problem.

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#92297 - 11/05/2002 02:14 Re: Anyone have this part??? CABLE?? [Re: DemonSeed]
elvis
enthusiast

Registered: 18/01/2002
Posts: 270
Loc: Arizona USA
I don't remember how, but once I got to talk with someone from empeg. It might have been david. He was exremely cool and knew EVERYTHING (I'm not talking just about the empeg) He told me to email him a request. When I told him I had 3 MK2as (because I like 'em!!) he sent me 3 replacement cables just in case!!

empeg ROCKS!

(translate this post to mean: I'm sure you will get all the support you need. They are very competent once you talk with someone who works with empeg based products)
_________________________
Elvis

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#92298 - 11/05/2002 05:15 Re: Anyone have this part??? CABLE?? [Re: elvis]
David
addict

Registered: 05/05/2000
Posts: 623
Loc: Cambridge
> He was exremely cool and knew EVERYTHING (I'm not talking just about the empeg)

Can't have been me then

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#92299 - 11/05/2002 05:44 Re: Anyone have this part??? CABLE?? [Re: elvis]
DemonSeed
journeyman

Registered: 21/03/2002
Posts: 81
Hi,
Yea they are very good, at first I emailed the wrong department!! eheh my bad. Once I got the email sent to David he said that he would send me a replacement the next day! I

JIM

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#92300 - 11/05/2002 09:04 Re: Anyone have this part??? CABLE?? [Re: DemonSeed]
thinfourth2
Pooh-Bah

Registered: 13/04/2001
Posts: 1742
Loc: The land of the pale blue peop...
next day they are definately slowing down.

I wish other companies had a service halve as bad
_________________________
P.Allison fixer of big engines Mk2+Mk2a signed by God / Hacked by the Lord Aberdeen Scotland

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