David,

I only wants to say thank you. As I wrote in my first message you were always very kind and helped me with my problems in several occasions. (You sent me new IDE cables to two of my units when we detected " the loose cable problem". I also have a problem with the remote cover and you sent me a new one.)
I always think about the empeg support as the best one I have ever seen. Because of that I'm so confused now with all of these problems.

I understand your position and I like to say thank you again for your efforts.

Best Regards,

Marcelo Gomes
Riode Janeiro - Brazil.