Yeah, this backed up support thing sorta sucks. I've learned from my own quasi support position that people are almost always willing to wait as long as you keep them updated. It takes a minute to send a quick batch email to everyone in the support queue saying "i got your email, i'm a bit backed up, i'll get to it asap", and keep updating every week. But when people are in the dark they get ancy and pissed real quick. I have no clue what Rob S is going through and what is the situation with transfering support, so take all that as just a suggestion. I know i'd be progressively upset if my empeg was out of commision for a month despite being told that support would be given up to May 31st, which hasn't arrived yet.

I sent a request for the cost of replacing my rotary controller since it's flake city these days, and am eagerly waiting a response too.