Sadly it's about the only good response. Standard practice in all the companies I've worked at is the same. Major problem with Windows? Reimage the box. The IT departments just don't have the time to track down obscure issues, and would rather enforce proper backup/SCM policies so that a reload isn't a major problem when the time comes to do one.

In a way, I wish Microsoft would open tons more Microsoft Stores, just so their own employees have to deal with this crap directly. Maybe then they would spend more time on solidifying the OS for consumer users. For them though, there isn't much money in this plan. Instead, they prefer to remain an enterprise focused company, selling Windows Server, Exchange and Office licenses for way more then they make off selling Windows clients to OEMs and consumers. As it is, Microsoft is pretty isolated from the costs of bad consumer software, since the OEMs absorb the support costs for them. Or people fork over money to the Geek Squad.