I'd disagree, my view is that at privatisation there should have been a separation of the infrastructure and operational companies so that (for example) there had been a single mobile phone infrastructure (preferably publicly owned) used by all the different networks. With BT this separation happened much later, and it meant that supposed competitors like C&W were never realistically going to be able to compete.

Regardless of how well or poorly it was structured the slow rollout of fibre certainly affects many businesses.

How do you find someone at OpenReach to discuss this, this is their contacts page , I fit in none of their categories. I've tried BT but been through so many automated phone system cul de sacs that I just can't bear calling them any more.