Typical turnaround is usually about a week - that includes shipping time.

Yep mine had to make the trip three times, I think it was, before I asked if I could work some deal to replace my original empeg. I dropped it and it was never right again. About a week each time. And they were very cooperative on the deal we struck to replace it, esp. considering it was entirely my fault, but an accident.

I just wish there were more companies as willing to bend over backwards as the crew in Cambridge is. They even sent Christmas cards to empeg owners in 2000. And that reminds me, no Christmas card this year? What'd I do to get on the naughty boy's list, Santa?