wfaulk: the guys in the UK rock

Yep. I don't really expect much from some of the folks at SB in the U.S. (heck, that woman may be working with a pink slip in her pocket), but I doubt I'll ever see customer service like I've seen from Cambridge (to recap briefly: My Mk2 had a bad RCA line-out. I drop it for Fedex pickup in Seattle at 14:00 Tuesday....and it returns to me Friday at 10:17). I still tell friends about this and they go "Whoa!"

Yeah, they rock. For folks who are just now experiencing the not-so-hot U.S. version of customer service, take heart. The guys who really know how to make things work are still there.

(Oooh. Life is good. Just figured out how to program the Tivo, Cleavon Little is moseying past Count Basie on his palomino pony, and Fedex tells me that my 60GB arrived in Seattle 14 minutes ago...)