For Christmas this year, I bought my little sister a Rio S10. Before Christmas rolled in, I opened the box so I could flash the firmware and upload some songs to it. It had some weird sort of thing going on. It would reboot itself any time you pressed any button. Including "play". This, needless to say, is a PITA. So, since Christmas is rolling in in 2 weeks, I decide to give her a broken player and then I'd return it for her for replacement after Christmas. No big deal. At least she had something to open, even if she couldn't play with it. Jump forward 4 weeks. The new player arrives in New Orleans so I can test it out and ship it overnight to her in Pensacola. I play with it for 4 hours, listening to the same songs over and over just to make sure it works. All seems fine, I ship it. Two days later she gets on a plane for London, where she'll be spending the next 4 months. The first email I recieve from her mentions that the MP3 player isn't working again.

The question.

How should she handle getting a replacement? I mean, all this shipping it about is getting expensive to the point of I should have just bought a new one. Is there anywhere in London she can take it? Is there anyone she can call other than in the uzbeckistan support center?

If she's near Cambridge any time maybe Hugo can fix it for her.

Rob

did this post get caught in some weird time vortex, or am i just missing something?

No no... I was describing my thinking at the time. I should have said Christmas WAS rolling in. Sheesh. You heard what I meant.

Rob, assuming she were able to get to Cambridge, which shouldn't be a problem, how would we proceed? Should she call ahead? Unfortunately, she's 21 and not very computer savvy, so... Besides the fact that now that she's on another half of the world it's difficult to talk her through things.

Email Hugo and set it up with him - hugo@empeg.com

He loves to be volunteered for these things

Rob