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#20899 - 22/10/2000 01:19 Support
EngelenH
enthusiast

Registered: 29/09/2000
Posts: 313
Loc: Belgium/Holland
Okay for everybody here who feels Empeg does not give good support ... Do like me ...

Buy a Creative Labs WebCam Go (plus) and try getting that to run on W2K.

My god what a company ... How they ever got to be so big is beyond me. Took me like 2 days to figure out how to get to their newsgroup (yes I am slow) and as I speak I am downloading a 15 meg zip file (on 64k ISDN sigh) from wich I need one stinking 800 K (or so) exe file.

To the guys@empeg : Kudos!!!

Cheers,
Hans


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#20900 - 23/10/2000 08:52 Re: Support [Re: EngelenH]
rob
carpal tunnel

Registered: 21/05/1999
Posts: 5335
Loc: Cambridge UK
Okay for everybody here who feels Empeg does not give good support ... Do like me ...

If anyone here feels we don't give good support then I'd appreciate getting an email (rob@empeg.com) telling me why that is. If you have a point then I'll do something about it.

I can only think of one recent instance where someone has complained about the support, but in his case I feel we actually did a good job and I don't see any need for changes.

Rob



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#20901 - 23/10/2000 13:06 Re: Support [Re: rob]
EngelenH
enthusiast

Registered: 29/09/2000
Posts: 313
Loc: Belgium/Holland
Ehm, I meant that sarcasticly btw ...

It's when you are faced with really poor support (i.e. Creative) that you suddenly realise how lucky you are with the support Empeg gives ...

Cheers,
Hans


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#20902 - 24/10/2000 14:02 Re: Support [Re: rob]
Dredd
enthusiast

Registered: 12/11/1999
Posts: 261
Loc: Bay Area, California
... and as the guy who MADE the biggest stink on that particular point, I'd like to concur with Rob's assessment of things. .

D



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