Hi guys..I wonder if someone can give me a little help. I was using my EMPEG last weekend for about 2 hours in the car, removed it overnight, tried to use it again in the morning and all I get is the logo screen, nothing else, just stops there. Hard drive sounds like it's spinning & seeking when the logo comes up but nothing after that. Any ideas? I'm confident that it didn't get bashed etc

Any tips on diagnosis?

I'm guessing that it's a hard drive problemo...and am guessing (remembering) that the logo is in firmware.

Don't be afraid to talk techie, all help appreciated!

Any tips on diagnosis?

To diagnose, you need to use any terminal program to see waht the empeg's start-up messages say. An easier alternative may be to give your empeg a fresh shot of 1.03. If the troubels are software related, and assuming your music databases are OK, the empeg should come to live *if* you can manage a software refresh.

If you can't reload 1.03, you may be in the deep trouble that you fear .
I'd go for a software refresh, and if that fails, send support a boot-up log.

Bon courage

Henno
mk2 6 nr 6

Hook it up to your pc with the serial cable, leave power disconnected.
Fire up Hyperterminal 115200/8/N/1/none direct to the COM port you connected the player. Make sure it is connected, look for a running clock in the bottom left part of the screen.
Apply power and see what's happening. Post this information to this thread so everybody can take a look at it!

Edwin de Vaan
mk2 rev.7 Trillian # 080000263 6+20Gb blue/red

Yeah guess I should have mentioned...I tried a software update (all techie think alike I guess) the software couldn't see the unit. Also tried pinging it's IP address - no luck. Used hyperterminal (Yuck) to try and view the startup messages (don't know what speed etc to set to though tried 19k2) but nothing (apart from some rubbish chars)...me thinks it dead...

Many thanks...I'll have another go with Hyperterminal tonight...I was in a rush at the time maybe I got stuff wrong.

Thanks for all your help!

(Edited out all my suggestions - everyone already replied! There were 0 replies when I started! Jeepers!)

I had a similar problem with my empeg last weekend - except my hard drive was making ungodly noises (see the blender thread). Its now in the able hands of Empeg support being tended to.

Good luck!
-greg

Edited by greggerm on 09/07/01 01:17 PM.

Used hyperterminal but nothing (apart from some rubbish chars)..

The rubbish chars could well mean that you're close to getting contact!
19k2 won't work though. You need to set to 15200/8/N/1/none. Hope it works

comment from Edwin (see nest post on this thread)
That would be 115200/8/N/1/none.... ;o)
oops; missed a '1 in typing! You're right, Edwin, it should be 115200/8/N/1/none... ;o)
Henno

mk2 6 nr 6

Edited by Henno on 09/07/01 05:55 PM.

That would be 115200/8/N/1/none... ;o)

Edwin de Vaan
mk2 rev.7 Trillian # 080000263 6+20Gb blue/red

Have you installed a 2nd drive?

Mine has done the exact same thing, and both times the jumper had faller off of one of the drives.....

32GB (JUST UPGRADED!) Mk. II BLUE
Detroit, MI USA
www.PfeifferBeer.com

Look in the FAQ section of this BBS for an entry on how to make Hyperterminal work properly with the Empeg. You have to get the settings right, and the FAQ shows a screen shot with red arrows pointing to everything you need to change. If you're getting garbage on the screen, your player isn't shot, you just don't have the settings in Hyperterminal right.

It sounds like you've got a loose disk drive cable or a loose jumper (if in a two-drive configuration). Check the boot output from Hyperterminal to determine if it's finding the drives or not.

___________
Tony Fabris

Contact carsupport@riohome.com and I'll talk you through troubleshooting the player.

--
David
// I'm probably not speaking on behalf of empeg/SONICblue here...

Many thanks for your help guys...Iv'e woken up now and get the diag info...as follows....what now...can I fix it myself?

ÿIf there is anyone present who wants to upgrade the flash, let them speak now,
or forever hold their peace...it seems not. Let fly the Penguins of Linux!

e000 v1.03
Copying kernel...
Calling linux kernel...
Uncompressing Linux.................................... done, booting the kernel
.
Linux version 2.2.14-rmk5-np17-empeg41 (mac@aphex.internal.empeg.com) (gcc versi
on 2.95.2 19991024 (release)) #136 Wed Jan 10 17:19:47 GMT 2001
Processor: Intel StrongARM-1100 revision 11
NetWinder Floating Point Emulator V0.94.1 (c) 1998 Corel Computer Corp.
empeg-car player (hardware revision 7, serial number 80000277)
Command line: mem=12m temp=25
Calibrating delay loop... 207.67 BogoMIPS
Memory: 10992k/12M available (972k code, 20k reserved, 296k data, 8k init)
Dentry hash table entries: 2048 (order 2, 16k)
Buffer cache hash table entries: 16384 (order 4, 64k)
Page cache hash table entries: 4096 (order 2, 16k)
POSIX conformance testing by UNIFIX
Linux NET4.0 for Linux 2.2
Based upon Swansea University Computer Society NET3.039
NET4: Linux TCP/IP 1.0 for NET4.0
IP Protocols: ICMP, UDP, TCP
TCP: Hash tables configured (ehash 16384 bhash 16384)
IrDA (tm) Protocols for Linux-2.2 (Dag Brattli)
Linux-IrDA: IrCOMM protocol ( revision:Tue May 18 03:11:39 1999 )
ircomm_tty: virtual tty driver for IrCOMM ( revision:Wed May 26 00:49:11 1999 )
Starting kswapd v 1.5
SA1100 serial driver version 4.27 with no serial options enabled
ttyS00 at 0xf8010000 (irq = 15) is a SA1100 UART
ttyS01 at 0xf8050000 (irq = 17) is a SA1100 UART
ttyS02 at 0xf8030000 (irq = 16) is a SA1100 UART
Signature is ffffffff ' '
Logo type is 0
empeg display initialised.
empeg dspaudio driver initialized
empeg audio-in initialised, CS4231A revision a0
empeg infra-red support initialised.
empeg usb initialised, PDIUSBD12 id 1012
empeg state support initialised 0089/88c1 (save to d0005380).
empeg power-pic driver initialised (first boot)
RAM disk driver initialized: 16 RAM disks of 4096K size
empeg single channel IDE
Probing primary interface...
Probing primary interface...
empeg-flash driver initialized
smc chip id/revision 0x3349
smc9194.c:v0.12 03/06/96 by Erik Stahlman (erik@vt.edu)

SMC9194: SMC91C94(r:9) at 0x4008000 IRQ:7 INTF:TP MEM:6144b MAC 00:02:d7:10:01:1
5
RAMDISK: ext2 filesystem found at block 0
RAMDISK: Loading 320 blocks [1 disk] into ram disk... done.
VFS: Mounted root (ext2 filesystem).
empeg-pump v0.03 (19980601)
Press Ctrl-A to enter pump...

It should be locating your hard disk after "probing primary interface". It's not.

Prolly a loose drive cable. Support can walk you through it.

___________
Tony Fabris

Excellent I guessed that was what it was. I guess I need an Allan key though...I'm in the process of moving at the moment and you guessed it all my kit is @ the other end...never mind I'll speak to support get the low down and tackle it tomorrow when I can get hold of a set. So two things come to mind
1) What can I do to stop this from happening again (assuming it's the cable) as Iv'e seen a few people have the problem.
2) Iv'e got the probolem with the loose volume knob (ooer) as well, what's the recommended fix for that (might as well sort everything at once)

Many thanks
Mick

BTW: even with the problems this is probably my favorite toy, pity it isn't a bit cheaper, trying to convince people to 'go empeg' ain't easy with the current price tag!

If it is the loose cable, a small dab of Hot Glue will prevent a recurrence. If you send it to Empeg, they'll do it for you, correctly and under warranty.

The loose knob is solved by e-mailing support and asking for the updated knob. They send it to you with installation instructions.

___________
Tony Fabris

Many thanks for all your help guys...Iv'e contacted support and theyv'e given me the instructions to do the cable check myself. Hopefuly problem solved!

pity it isn't a bit cheaper, trying to convince people to 'go empeg' ain't easy with the current price tag!

Hmm, have you seen my cost calculations?

___________
Tony Fabris