You'll understand that tuner module distribution for upgrade and international customers is unlikely to happen this week. Even when flights in and out of the US restart, there will be some significant backing up of packages for a while.
I'm pleased to have heard that a check of SB employees who were travelling yesterday has found that all are safe and well. I hope the same is true for our friends, customers and their families. Sadly the scale of the atrocity is such that there can't be a decent human alive who doesn't feel the loss personally.
Rob