I just ordered and received the faceplate kit from Rio. It did not come with a blue one unfortunately(which is the color I currently have already). I would kinda like to find a replacement blue faceplate to keep as a spare. Anyone know where I can find one?

Support.

Dragi "Bonzi" Raos
Zagreb, Croatia
Q#5196, MkII#80000376, 18GB green

That is correct. Last I heard, they were still being coated and should be in stock soon. But contacting support is the correct way to request one, I think. Just wait until they're in.

___________
Tony Fabris

How will a person know when they're in? I have had mine on order for some time now & still no word.

#695-Mk2/8 colors-12Gig w/Tuner- awaits v2.x & Voice Recog.

That's how you know that they're not in yet, then.

Rob

I know what hes talking about. I have been trying to get a replacement for my defective handle for 3 or 4 months now. My first few emails were ignored. After another email, some one emailed back and said they would drop one in the post for me. After about a month, I emailed asking where it was. Support said that they had run out of handles and would send me one when some more came in. I still don't have one.

Sean

Argh this is BAD NEWS for me because I was also asked to email David and he hasn't gotten back to me either. Guess I'll be waiting for months, too...

David, are you out there? What's the situation with the handles?

-Tony
MkII #554

I just need the screws for the pivot points on the handle they were out of those also

32Gig MK2 In 2001 VW Golf TDI

All I can say is that when David finishes each day there are NO outstanding support emails. If you haven't had a reply then something strange is happening and I suggest phoning (we have a toll free number for US clients).

That is, unless you emailed since last Thursday - there was no tech support on Thursday (power outage) and Friday (holiday).

Rob

Well per your advice to me in another thread I emailed David privately. Should I instead use the support@empeg.com address?

-Tony
MkII #554

I couldn't comment officially, but my personal experience has been that empeg.com email is a little less prone to going astray. To use an empeg.com address, simply remove the "car" portion of the riohome version.

Rob

OK. David emailed me back and things are rolling now. Thanks.

-Tony
MkII #554