Hi

As some of you have noticed, there has been some inconsistency in customer service for those customers who purchased a Rio Car player within 30 days of the recent price reduction. I can now clarify the situation for all customers.

The free portable scheme has been discontinued.

Instead, qualifying clients can receive a refund of the difference in price from their purchase to the current pricing level. To qualify you should have purchased the Rio Car direct from SONICblue (including the empeg store) within the last 30 days.

Please contact the appropriate customer service department - SONICblue eStore or empeg International Store - for further details or to claim your refund. If you have already requested a free portable, you will be contacted soon with details of the refund. Please note that I am passing on information, but I am not personally involved in SONICblue sales activities - Customer Service should be your point of contact.

Rob

Arse! I am JUST outside the qualifying period.

Damn, now how am I gonna get my hands on that Rio Vest :)

you'll have to use the old method and buy another plyer

Greetings!

By the way, the eStore maintained by digital river claims they no longer handled this, and pushed the claim to sonic blue directly. I entered the information using the customer service email form on the eStore, and received the following...

Dear Customer,

Thank You for your message. Unfortunately, we no longer handle customer
service for Sonic Blue. Please contact Sonic Blue directly with your
request.

Sonic Blue may be contacted at customersupport@sonicblue.com or by
calling 1-800-468-5846.

Thank you for contacting Digital River.

Sincerely,
Customer Service
Digital River, Inc.
service@digitalriver.com
http://www.digitalriver.com
Imran Su.


Meanwhile, sonic blue's customer service email sent an autoreply with a tracking number that you have to reply to and get in a multiday queue.

Thank you for your message to Customer Support.

We have received your message which has been queued for manual processing.
Messages are processed in the order they are received and should be answered
within several business days.

Regards,
Customer Support
Rio | Diamond | frontpath
The SONICblue family of products-


I really miss the old days of dealing with empeg directly...

email customerservice@sonicblue.com or phone them if you're after a faster response.