Folks,

I sent the entire eStore thread to Jim Hafner-Eaton, Director of Customer Care at SONICblue. He is very concerned, and interested in your feedback. He is working to resolve the problems that have been identified.

He has asked me to pass on his email address - jhafner-eaton@sonicblue.com - so that anyone who is experiencing difficulty in placing an order or who is receiving unsatisfactory support can contact him direct.

In particular, BarryB - please go ahead and contact Jim. He is very upset by the poor service that you have received.

Rob