*sigh*

SB's customer service line reminds me of Network Solutions.. and that's not good. Won't even let me hold..

Anyone talked to SB today? Credits for the people who just bought players only to find the price slashed?

they appear to still be on holiday. i'm trying to get in touch with them too about ordering a 2nd unit!! I hope they don't sell out by the time i get in touch!

I'm on the phone with them now...I had to wait on hold for about 10 minutes.

I finally got through to someone, and he was definite: Anyone who purchased a Rio car within 30 days of the price drop WILL get a refund, but you have to call and ask for it (be sure to get a case number).

Their database is down right now, so they're doing things manually.


He also stated that those "charges" everyone is seeing for the units they ordered are simply from the approval process, which is normal. When you place an order, the company verifies the credit information, and "reserves" the amount of the order. But it is not deducted from your balance (i.e., "charged") until the order ships.

He further verified that there is a 10GB unit reserved for me as part of my 2nd order, so while they're swamped with orders, those who purchased early should get the unit(s) they ordered (I placed mine the morning of 12/22.)

Everytime I call... I get "We're sorry, Our call queues are full *CLICK*"

*sob*

Can you tell me which number you called? I got the run around twice saying, "call this number...call that number" and every time I would call....no answer or unlimited wait time!

Oh, I mean the number to get a refund.


Thanks,
Wes

800-468-5846

Called, didn't select anything, waited for a bit over 10 minutes until someone answered.

I finally got through.. they are supposed to give me a credit.. said it would be about a week before they would enter it in and 3-5 days for the cc company to show it..

we shall see..