I sent this to bugs@empeg.com; just to cover all the bases I'll put it here as well.

Hello --

I just unpacked my new unit and discovered it won't synchronize with Emplode. This is what appears on the serial console at boot time:


empeg-car bootstrap v1.02 20001106 (hugo@empeg.com)
If there is anyone present who wants to upgrade the flash, let them speak now,
or forever hold their peace...it seems not. Let fly the Penguins of Linux!

e000 v1.03
Copying kernel...
Calling linux kernel...
Uncompressing Linux.................................... done, booting the kerne.
Linux version 2.2.14-rmk5-np17-empeg41 (mac@aphex.internal.empeg.com) (gcc vers1
Processor: Intel StrongARM-1100 revision 11
NetWinder Floating Point Emulator V0.94.1 (c) 1998 Corel Computer Corp.
empeg-car player (hardware revision 9, serial number 40104128)
Command line: mem=16m temp=32
Calibrating delay loop... 207.67 BogoMIPS
Memory: 15048k/16M available (972k code, 20k reserved, 336k data, 8k init)
Dentry hash table entries: 2048 (order 2, 16k)
Buffer cache hash table entries: 16384 (order 4, 64k)
Page cache hash table entries: 4096 (order 2, 16k)
POSIX conformance testing by UNIFIX
Linux NET4.0 for Linux 2.2
Based upon Swansea University Computer Society NET3.039
NET4: Linux TCP/IP 1.0 for NET4.0
IP Protocols: ICMP, UDP, TCP
TCP: Hash tables configured (ehash 16384 bhash 16384)
IrDA (tm) Protocols for Linux-2.2 (Dag Brattli)
Linux-IrDA: IrCOMM protocol ( revision:Tue May 18 03:11:39 1999 )
ircomm_tty: virtual tty driver for IrCOMM ( revision:Wed May 26 00:49:11 1999 )
Starting kswapd v 1.5
SA1100 serial driver version 4.27 with no serial options enabled
ttyS00 at 0xf8010000 (irq = 15) is a SA1100 UART
ttyS01 at 0xf8050000 (irq = 17) is a SA1100 UART
ttyS02 at 0xf8030000 (irq = 16) is a SA1100 UART
Signature is 206f6972 'rio '
Logo type is 1
empeg display initialised.
empeg dspaudio driver initialized
empeg audio-in initialised, CS4231A revision a0
empeg infra-red support initialised.
empeg usb initialised, PDIUSBD12 id 1012
empeg state support initialised 0089/88c1 (save to d0004300).
empeg power-pic driver initialised (first boot)
RAM disk driver initialized: 16 RAM disks of 4096K size
empeg single channel IDE
Probing primary interface...
hda: FUJITSU MHL2300AT, ATA DISK drive
hda: FUJITSU MHL2300AT, ATA DISK drive
hda: FUJITSU MHL2300AT, ATA DISK drive
hda: FUJITSU MHL2300AT, ATA DISK drive
hda: FUJITSU MHL2300AT, ATA DISK drive
hda: FUJITSU MHL2300AT, ATA DISK drive
ide0 at 0x000-0x007,0x038 on irq 6
hda: FUJITSU MHL2300AT, 28615MB w/2048kB Cache, CHS=58140/16/63
empeg-flash driver initialized
smc chip id/revision 0x3349
smc9194.c:v0.12 03/06/96 by Erik Stahlman (erik@vt.edu)
SMC9194: SMC91C94(r:9) at 0x4008000 IRQ:7 INTF:TP MEM:6144b MAC 00:02:d7:28:10:0
Partition check:
hda: hda1 < hda5 hda6 > hda2 hda3 hda4
RAMDISK: ext2 filesystem found at block 0
RAMDISK: Loading 320 blocks [1 disk] into ram disk... done.
VFS: Mounted root (ext2 filesystem).
empeg-pump v0.03 (19980601)
Press Ctrl-A to enter pump...VFS: Mounted root (ext2 filesystem) readonly.
change_root: old root has d_count=1
Trying to unmount old root ... okay
Freeing unused kernel memory: 8k initempeg-car 1.02.
000003f6 DHCP Our mac is 00:02:d7:28:10:20
000003f6 DHCP Our address is 255.255.255.255
000003f6 DHCP Broadcast address is 255.255.255.255
000003f6 DHCP Current IP address is 255.255.255.255
000003f6 DHCP Sending DHCP discover
i2c: Failed to receive ACK for data!
i2c_write: write second byte failed, count:38
i2c: Failed to receive ACK for data!
i2c_write: address select failed
i2c: Failed to receive ACK for data!
i2c_write: address select failed
i2c: Failed to receive ACK for data!
i2c_write: address select failed
i2c: Failed to receive ACK for data!
i2c_write: address select failed
i2c: Failed to receive ACK for data!
i2c_write: address select failed
i2c: Failed to receive ACK for data!
i2c_write: address select failed
i2c: Failed to receive ACK for data!
i2c_write: address select failed
i2c: Failed to receive ACK for data!
i2c_write: address select failed
i2c: Failed to receive ACK for data!
i2c_write: address select failed
i2c: Failed to receive ACK for data!
i2c_write: address select failed
i2c: Failed to receive ACK for data!
i2c_write: address select failed
i2c: Failed to receive ACK for data!
i2c_write: address select failed
i2c: Failed to receive ACK for data!
i2c_write: address select failed
000003f7 DHCP Sending DHCP discover
000003fa DHCP Sending DHCP discover
...

contact support@empeg.com

bugs@empeg.com
support@empeg.com
carbugs@riohome.com
carsupport@riohome.com

Do some of these point to the same people?

Support is read by david, this will be responded to quickly. Since it appears to be a hardware problem sending it to David would be a good idea. I don't know how the bugs addy is handled, but theres a chance he would never get a response from it.
So no, they don't necessarily go to the same people. ;-)