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#71252 - 14/02/2002 00:42 New RioCar owner! Had 2 minor problems though...
DuFF
new poster

Registered: 10/02/2002
Posts: 16
Loc: ALhambra, CA
Got my Rio in the mail almost a week ago and i'm pretty hyped about it! Haven't used it much, YET as i am still working on the install. But really i think this is a great product. i did recieve a remote with a damaged button though, works, but the button stays depressed. Kinda annoying too.. i've called and emailed Sonic Blue. Question is who DO i contact... i understand it'll take a while to answer email's but the time waiting is gonna be wasted if i sent to wrong addy/department and i'm just trying not to procrastinate. i'm patient... and also i took the faceplate off and my blue screen is kinda bent... it came like that. Doesn't show though and it came with smudges so i took it off to clean. Just a little nick pick.

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#71253 - 14/02/2002 00:51 Re: New RioCar owner! Had 2 minor problems though. [Re: DuFF]
David
addict

Registered: 05/05/2000
Posts: 623
Loc: Cambridge
email carsupport@riohome.com. There's no telephone support for the car player anymore.

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#71254 - 14/02/2002 05:24 Re: New RioCar owner! Had 2 minor problems though. [Re: David]
David
addict

Registered: 05/05/2000
Posts: 623
Loc: Cambridge
Second thoughts - I should make that clearer. There is telephone support for the player, but it is very limited as I work odd hours and often from home, so I encourage people to use email as you will get a much faster response.

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#71255 - 14/02/2002 07:05 Re: New RioCar owner! Had 2 minor problems though. [Re: DuFF]
pdw
stranger

Registered: 11/02/2002
Posts: 36
I had a similar problem with the buttons - it was fixed by slackening off the screws holding the faceplate on the left hand side, and realigning it slightly.

Paul

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#71256 - 14/02/2002 07:54 Re: New RioCar owner! Had 2 minor problems though. [Re: pdw]
ithoughti
old hand

Registered: 17/07/2001
Posts: 721
Loc: Boston, MA USA
...screws holding the faceplate...

I think he means that the remote buttons stick --- not the empeg buttons.

//matt
_________________________
---------
//matt

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#71257 - 14/02/2002 08:54 Re: New RioCar owner! Had 2 minor problems though. [Re: ithoughti]
dweyant
new poster

Registered: 30/01/2002
Posts: 17
I sent an e-mail to the support address on sunday about a bad ide cable, and I haven't heard anything back yet...
Is that e-mail address still being monitored?

Thanks,

-Dan

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#71258 - 14/02/2002 09:25 Re: New RioCar owner! Had 2 minor problems though. [Re: dweyant]
rob
carpal tunnel

Registered: 21/05/1999
Posts: 5335
Loc: Cambridge UK
carsupport@sonicblue.com
carsupport@riohome.com
support@empeg.com

..should all work.

If you haven't had a reply since Sunday then either your email didn't arrive or the reply bounced. Try again!

Rob

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