Don't you love when you have to deal with a place that seems like they've never done what it is they are supposed to do before in their lives? Reminds me of when my car was stolen in San Jose... when i called the sherrif's dept. and the police... neither seemed to have the foggiest idea about who i should talk to or what the proper protool to track down my car, find out where it was found, or to get it released. I was floored. Don't they do this for a farking LIVING?