I couldn't agree more, even the most hopeless person I end up supporting can cope with going to the copilot website and typing in the code I read out to them. The times I have to provide this support is also typically just after they have bought a new PC/Mac, that I haven't seen and hasn't be touched by anyone sensible to set it up.

I'm quite happy to pay a small amount of cash to reduce the hassle of trying to talk a clueless user through getting a random version of Windows/OSX to the point that I can connect to it.