I'm curious, why do you think there isn't a sort of "roll your own" remote service that could accomplish the same thing? Why can't I install something on my own website that I could use to make remote connections with my clients with the same ease as GoToAssist?

I'd also love to know how they calculate that a service like theirs should be precisely $660 a year. That seems like way too much to me...

I'll look into that CoPilot service.