Well said, Rob. Although I think his main complaint is that he feels you should be offering a trade-in policy for the Mark1 owners. Personally, I think such a policy would be unrealistic. You guys aren't even under any obligation to offer an early-adopter's discount on the new units, but you're going to do it anyway. I think that's great.

Perhaps we shouldn't have made any mention of the updates until the day the new player was released, an event that is still four months away.

Brings to mind a Dilbert cartoon... Marketing guy says "I told our clients about all the new features. Now they won't buy the current product because they want the new version instead." Dilbert tells him that the new version won't be ready for another year. Marketing guy realizes that he's just singlehandedly bankrupted the company.

Oh... and what's this "Four Months Away" stuff? I though you said March? :-)