Loren,

The practices extoled in the book are firmly against uber-dumbed down task oriented specialists. They push heavily for elimination of specialist labor and essentially have the key players be generalists. E.g., cash register folks also run over to the back and put the tacos together, etc. Basically no need to have a dedicated person to whip up a taco, clean a bathroom, etc, same person does all the work. E.g. more work more pressure on the employees obviously, but a somewhat higher level of efficiency.

Calvin