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#39887 - 29/09/2001 14:39 Lack of Mk 2
Sheetzam member Registered: 09/06/1999 Posts: 105 Loc: Annandale, VA	Imagine my disappointment when I get home expecting my brand new Mk2a to have arrived (along with a tuner module and screen kit) and it wasn't included in the shipment! All the documentation I've found indicates it was shipped, but no Rio Car player in the box! Indeed the weight of the package proves that it wasn't included: the shipping label says it only weighs .56 pounds! I've e-mailed orders@sonicblue.com and carsales@riohome.com. I hope this is just a mix up, and not a sign of something far more dire!
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#39888 - 29/09/2001 14:51 Re: Lack of Mk 2 [Re: Sheetzam]
rob carpal tunnel Registered: 21/05/1999 Posts: 5335 Loc: Cambridge UK	Those are two totally unrelated stores. If you ordered from the (US) SONICblue eStore, then email orders@sonicblue.com - if you ordered from the international empeg store then email carsales@riohome.com or cardispatch@empeg.com (or me!) to check what went wrong. Sorry for the cock up (especially if it was the empeg store). Rob
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#39889 - 29/09/2001 18:12 Re: Lack of Mk 2 [Re: rob]
Sheetzam member Registered: 09/06/1999 Posts: 105 Loc: Annandale, VA	Thanks for the quick response. However, when I send them e-mail, this is what I get: Your message To: orders@sonicblue.com Subject: Re: SONICblue eStore Shipping Notification Sent: Sun, 30 Sep 2001 01:34:22 +0100 did not reach the following recipient(s): c=US;a= ;p=Diamondmm;o=SJ;dda:SMTP=orders@sonicblue.com; on Sun, 30 Sep 2001 01:30:31 +0100 The recipient name is not recognized The MTS-ID of the original message is: c=us;a= ;p=diamondmm;l=SJMAIL10109300030TRKLVKTG MSEXCH:IMS:Diamond Multimedia:SANJOSE:SJMAIL1 0 (000C05A6) Unknown Recipient
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#39890 - 29/09/2001 18:40 Re: Lack of Mk 2 [Re: Sheetzam]
tfabris carpal tunnel Registered: 20/12/1999 Posts: 31596 Loc: Seattle, WA	After all the complaints about Digital River and trouble ordering accessories... I just can't help but laugh out loud at this one. ___________ Tony Fabris _________________________ Tony Fabris
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#39891 - 29/09/2001 20:16 Re: Lack of Mk 2 [Re: tfabris]
loren carpal tunnel Registered: 23/08/2000 Posts: 3826 Loc: SLC, UT, USA	Yeah, that's a pretty amazing blunder. \|\| loren.cox \|\| _________________________ \|\| loren \|\|
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#39892 - 29/09/2001 20:26 Re: Lack of Mk 2 [Re: loren]
msaeger carpal tunnel Registered: 23/09/2000 Posts: 3608 Loc: Minnetonka, MN	so I wonder if this means someone got an extra empeg 32Gig MK2 In 2001 VW Golf TDI _________________________ Matt
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#39893 - 29/09/2001 21:24 Re: Lack of Mk 2 [Re: msaeger]
Terminator old hand Registered: 12/01/2000 Posts: 1079 Loc: Dallas, TX	oh boy! maybe it will be in the package they are sending me!
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#39894 - 29/09/2001 23:04 Re: Lack of Mk 2 [Re: Sheetzam]
rob carpal tunnel Registered: 21/05/1999 Posts: 5335 Loc: Cambridge UK	Sorry, I just repeated the email address you quoted, assuming you'd been given it in a confirmation email or some such. If not, just follow the contact links at the store. Rob
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#39895 - 30/09/2001 06:32 Re: Lack of Mk 2 [Re: rob]
Sheetzam member Registered: 09/06/1999 Posts: 105 Loc: Annandale, VA	Oh, that was the e-mail address that send me the order confirmation number, and it included a "respond to orders" as a return address. That netted me the bounced e-mail above. So I've gone to the web site and they don't have an e-mail address listed, just a nice web based form you can use to send e-mail. Very frustrating all in all.
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