Because of that I'm so confused now with all of these problems

It's not so confusing really. David resigned and we had to throw together some kind of alternative which proved to be in a different country where none of our shipping and billing systems worked, and on a contract basis. Clearly SB had no real interest in this as they were in the process of going bankrupt and we did the best we could in the circumstances.

Rob is contracted by SB to fulfill outstanding warranty repairs. After that there is expected to be a private source of support which will be announced in due course.

Note that I (nor anyone else on this BBS except for Rob) no longer work for SONICblue so this information is given in good faith but is not at all official.

Rob