Rob,

Sorry I can't answer your message before.


>>Because of that I'm so confused now with all of these problems.

It's not so confusing really. David resigned and we had to throw together some kind of alternative which proved to be in a different country where none of our shipping and billing systems worked, and on a contract basis. Clearly SB had no real interest in this as they were in the process of going bankrupt and we did the best we could in the circumstances.

Nice to hear that you have reinforcement of David now.
I know SB are in a delicate situation, but I didn't have problems with support until now. David sent me drive cables, a remote and some screws without problems until December 2002.

I don't know about the basis of the contract but I have an international credit card and I think this could solve the problems with billing.
Shipping won't be a problem as we have Mail, Fedex, UPS, DHL and all of the major courier services covering Brazil. In past David always sent me the stuff by air mail and I recived It without any kind of problem.
The greatest problem now is the support will be discontinued in the end of the month and I'm trying to send the tuner unit to repair at almost four months now. I also have a player unit to repair and I don't know what to do with It.


In reply to:


Rob is contracted by SB to fulfill outstanding warranty repairs. After that there is expected to be a private source of support which will be announced in due course.


My tuner module was under Warranty when I communicated the problem to Empeg Support and I think It remains under It as I can't recived the instructions to send It to repair until now. If I think I could repair it by myself, I really would try to do It, but David told me the problem is with an SMD component and It's beyond my capabilities.

The problem with VFD display is a very different issue as the palyer was out of Warrant time and I think It is possible to repairiIt by myself just replacing the VFD.
Do you think the problem is really the VFD and I could replace It by myself? Where could I bought a new VDF display?


In reply to:


Note that I (nor anyone else on this BBS except for Rob) no longer work for SONICblue so this information is given in good faith but is not at all official.

Rob



I understand and I like to thank you for your efforts with Empeg support and especially with the answer about some of my questions. I hope we can solve all of this mess in a short time.

Thank you,

Marcelo Gomes.