Great story!

I usually drive the extra six blocks to get to the local, non-chain store. However today, on a whim, and because I was picking some stuff up at the grocery store next to the Blockbuster, I decided to go in and rent a movie I'd been wanting to see. I got my movie and went to check out.

A little factoid: if you haven't rented at Blockbuster in three months, your account is removed. That's what I was told by the person working there, at least. He said I would have to apply for a new membership. I decided that since filling out one of those absurd forms would almost take longer than getting the movie from Netflix, I just left.

How nuts is that? So much for customer retention! At the other [local] store, I've gone over a year without renting a film from them (several times during college, actually), and I can still go in anytime and pick up a movie.