Thats how it is suppose to work. Since then he has spent countless days at the INS for his turn, only to find out that they lost his paperwork (again), or they don't have his fingerprints (lost them again), or something else got [censored] up.

You should hear my parents tell the story. It is enough to piss anybody off. And he can't do anything except keep going back and wasting all those days sitting in the office, because if he pisses them off, then they can really start screwing with him.